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Tuesday, March 23, 2010
10:30 am – 5:30 pm - Annual RIA Golf Tournament
(11:00 am lunch; 12:00 noon tee-time)
A tradition of the annual convention, RIA’s Golf Tournament gives you the perfect excuse to improve your swing while networking. The Celebrity Golf Club International was nominated as one of the top ten best new courses in America by Golf Digest Magazine, and you’ll find the course challenging and enjoyable. $225 registration fee includes transportation to and from the course, greens and tournament fees, driving range, golf cart, round of golf at the Celebrity Golf Club International golf course, buffet lunch, and informal awards reception after the tournament. Limited number of club rentals are available for $50. Appropriate golf attire is required (soft spikes only). Scramble format (best ball).
Mold Refresher Continuing Education Credit Course
Presenter: Michael A. Pinto, CSP, CMP, WonderMakers, Inc.
RIA’s continuing education Mold Refresher Course keeps professional remediation contractors updated on current issues affecting the mold standard of care. Updates include guidance documents and/or regulations impacting new technologies/equipment designed to safely and efficiently remove mold. The course manual is Fungal Contamination: A Comprehensive Guide for Remediation which provides a detailed description of mold control techniques within a framework that clarifies diverse opinions on the subject. (To purchase, visit RIA’s online Bookstore at www.restorationindustry.org.) The Mold Refresher Course is not an entry-level course; attendees must have attended the MRT or MRS courses, or hold an advanced certification in mold remediation.
Wednesday,March 24, 2010
8:30 am – 3:00 pm - Optional Events
Held prior to RIA’s main convention, these one-day continuing education events offer a variety of information-packed topics to choose from, consider attending one yourself and registering another company executive to maximize your learning potential!
Workshop #2: Part II: Creating Working Relationships with Adjusters That Last
Presenter: Peter Crosa, WWW.SSHCA.NET
Learn how adjusters think, how they choose restoration contractors, what they need from them and how to deal one-on-one with them. This class is packed with insights to help you understand the insurance industry including third party administrators and preferred vendor programs. This six-hour learning venture will show you how to get optimum visibility and exposure to find adjusters and increase referrals, build trust, be a resource, and get useful feedback so that both you and your adjusters can facilitate a successful win-win working relationship! You’ll leave with far more than 10 applicable tools and the knowledge to expand your market share of adjuster referred business.
Peter Crosa
Peter Crosa has been a licensed independent adjuster and private investigator for over 35 years, handling large complex losses throughout the United States and Latin America. Since 2000, he has traveled across the country conducting seminars and speeches on the topic of marketing services to the insurance claims industry. He is an associate in Claims with the Insurance Institute of America, and a member of the Society of Registered Professional Adjusters.
Workshop #3: EPA Certified Lead Renovator Workshop
Presenter: Troy Wilkerson, CMP, Wonder Makers Environmental, Inc.
Effective April 2010, new EPA regulations will affect all environmental companies that conduct renovations or repairs including painting or window replacements for any type of compensation on housing constructed prior to 1978, in facilities that can be occupied by children under the age of six, such as child care facilities, or where the residents include pregnant women. Every firm or individual performing this type of work will be required to have at least one employee who has attended the 8-hour Certified Renovator course conducted by an EPA certified firm. Developed by the U.S. Environmental Protection Agency (EPA), in collaboration with the U.S. Department of Housing and Urban Development (HUD), the class will train contractors who perform building renovations or repairs and, painting and window contractors on how to work safely in housing with lead-based paint and comply with EPA’s Renovation, Repair and Painting (RRP) Rule and HUD’s Lead Safe Housing Rule. The course addresses health concerns; regulations; before, during and after work procedures; record keeping and training non-certified workers.
Troy T. Wilkinson, CMP
Since obtaining a Bachelor of Science degree from Indiana State University, Troy T. Wilkinson has spent the last 20 years in the field of health and safety as inspector for Indiana OSHA, safety consultant, and an industrial hygienist. Troy has provided his expertise to some of the toughest environments including nuclear power plants, construction sites, foundries, and specialty manufacturers.
RIA's Rug Tour of the World
Dalton, Georgia, located 60 minutes from Atlanta, is billed as the “Carpet Capital of the World”. More than 90% of the functional carpet produced in the world today is made within a 65-mile radius of the city. From specialty rugs to carpeting, the resources here are amazing and RIA members will have the opportunity to tour a variety of mills specific to Oriental and specialty rugs, and related ancillary companies such as testing, padding and specialty fibers. It’ll be a fast-paced learning adventure – quite literally like going to Disney World for rug specialists, so don’t miss this tour! (And we’ll provide lunch!) Stops include: Oriental Rug Weavers Rug Manufacturing, Independent Textile Testing Service, Shaw Carpet Mill and Beaulieu Group. Stops subject to change.
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Workshop #1: Survival Spanish for the Restoration
-CANCELLED-
Saturday, March 27, 2010
Business Excellence Workshop Series
Specifically developed for business owners and their management teams, these day-long workshops delve into specific issues and topics that can enhance your overall company performance. Expand your opportunities by sending key staff members to each session to learn more and enhance their
skills.
8:00 am – 3:00 pm - Workshop #1:
Creating Great Strategies to Make More $$$
-CANCELLED-
Workshop #2: Translating Today’s Technology Into
Business $$$$s
Presenters: Leo Nov, RestorationSOS.com
Jonathan Holland, RestorationSOS.com
Michael Gallahan, Top Tier Software Solutions, LLC
The value of this cutting-edge workshop will be in learning how to actively market your services on the Internet—from common marketing techniques
to setting up campaigns with real tools used in daily campaign management. The morning session hits online marketing and using the Internet to actively market your business. Bring your computers to practice everything you’re being taught in real time. The afternoon session will feature getting the most from mobile technology by translating it into a more profitable business. Experience demonstrations on the hottest solutions available using mobile devices and laptops, and get a preview of the future with practical communication and collaboration tools for solving “field” issues, including Google’s revolutionary new free messaging and collaboration tool—Wave. Use Wave to change your ability to communicate across multiple groups in ways you never imagined, along with a demonstration on how to operate a business in the “Cloud” (Internet) without the expense of large back-end technologies that need to be maintained and replaced.
Leo Nov and Jonathan Holland
Leo Nov and Jonathan Holland are co-founders of RestorationSOS.com, the industry’s largest referral network since 2005. Leo has 14 years of sales and marketing experience in the insurance industry, and joined online marketing wizard Jonathan Holland in late 2004 to create RestorationSOS.com. Now 10,000 referred jobs later, they have established an outstanding online marketing presence for America’s largest non-franchised restoration network.
Michael Gallahan
Michael Gallahan is president and chief operating officer of Top Tier Software Solutions, LLC, and has been designing, implementing, and supporting computer network systems, and providing business solutions for small to medium sized construction companies since 1984. With over 25 years of actual construction management experience, Michael has encountered the same ongoing issues of field support and accountability that restoration companies face every day. 
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