Departmental Best Practices Can Lead the Way
Restoration firms should consider implementing departmental best practices, which give managers a framework for success and eliminate the need to micro-manage competent and engaged team members. All best practices must be communicated and understood, and to be effective, firms must train, equip, and engage those who are executing them. Departmental level best practices provide a platform to document and clearly communicate the expectations of departmental level functions that will produce the best outcomes for the firm, enable management-level and departmental-level team members to be easily evaluated based on their adherence and contribution to the best practices, and ensure that individuals and other departments know the expectations of others. To create departmental best practices, firms should start with a best practice that refers back to abiding by the company's values, bring together those responsible for the execution of the best practices and either review or create as a team, make a list of priorities for the department in broad terms, and then create achievable and specific best practices.